The PUK (Personal unblocking Key) code is needed when you enter a security PIN number incorrectly three times on your mobile phone. You are then given 10 attempts to enter PUK if required.

You can get you PUK code at the back of you SIM card Kit or you can contact our Ncell Centre. Please do keep in mind you should not attempt to guess your PUK code as entering an incorrect PUK code could permanently block the SIM card in your phone; you will then need to request for the replacement of the SIM card.