How to activate your SIM card?

1. Insert your SIM card into your GSM phone
2. Switch ON your mobile phone
3. Enter the 4 digits PIN 1 code which appears on the housing of your SIM card
4. Your SIM card will be activated after you make your first call.

Please note: Please keep the housing of your SIM card for further usage of PIN and PUK code.

How to recharge your account?
Choose one of the following options:

1. Dial *102* 13 digits PIN number# and then press the call button
2. Dial 90012 and then enter the 13 digits PIN number of your recharge card.
3. Send SMS to 90012 with the 13 digits PIN number.

Virtual Fund Transfer
You can recharge your account for Rs. 50* and above from any of the nearest Ncell authorized outlets.

How to check your account balance?
Choose one of the following options:

1. Dial *101# and then press call button
2. Dial 90011
3. Send blank SMS to 90011

Please note: * This amount is subject to changes as per the company’s policy.

If you forget your PIN/ PUK number
In case you forget your PIN/PUK security code, you may contact Ncell Centre at 9005.
Please note: SIM owner’s information will be verified to provide you PIN/PUK security information.

If your SIM card is damaged
Your mobile screen displays the following: “Insert SIM”, “SIM rejected”, “Invalid SIM”, “SIM error” or “SIM blocked” then you need to visit the Ncell Centre to replace your SIM card.