Disaster Response

Support to Karnali Province Government with Rs. 50 lakh for immediate earthquake relief and rescue operations in Jajarkot
In the aftermath of the severe earthquake in Karnali Province (west) on the night of November 3, Ncell immediately the following day extended the communication support of Rs. 40 lakhs to our customers from the affected districts—Jajarkot, Rukum (West) and Rukum (East) to enable them to stay connected with the dear ones and support in rescue and relief operations and announced commitment to support the Karnali Province with support of Rs. 50 lakh as a part of our support in rescue, treatment, and relief of the earthquake victims.
Strategic Partnership with Department of Hydrology and Meteorology for implementation of Multi Hazard Early Warning System
Since 2016, Ncell has partnered with the Department of Hydrology and Meteorology (DHM) for the implementation of a flood early warning system to contribute to save lives and minimize loss of property damage during incidents of floods that hit the country annually. We have provided 500 Ncell SIM’s with monthly 250 MB data per SIM to DHM. These SIMs are used by DHM in their telemetry data transfer devices in hydrology and meteorology stations to transfer weather and river level data/information to the server. We will continue and provide such support as per the verified need for new stations that DHM will establish to strengthen its EWS capacity during the term of this MoU. A toll-free number ‘1155’ has also been assigned where customers can dial in for free and get the recent updates on disasters.
Emergency communications support
Ncell has been providing emergency communications support to the customers during crisis and disasters enabling customers to communicate with their family/loved ones and rescue/relief agencies. The extent of supports is based on the scale of the disaster and the need of the customers. In a big-scale disaster, the company also provides communications support to the government/humanitarian agencies; the company also collaborates with authority to contribute to easing the life of the people.
Support to Earthquake Victims
Ncell has a remarkable track record of supporting to high impact causes. During the 2015 earthquake, Ncell contributed Rs. 100 million to the Prime Minister Disaster Relief Fund to support families affected by the devastating earthquake and another NPR 1.6 billion worth of communication support was extended to help families stay connected.
Ncell contributed USD 1 million to the Prime Minister Disaster Relief Fund for supporting families affected by the devastating earthquake of April 25, 2015. Apart from these, the then parent company of Ncell, TeliaSonera (now known as Telia Company) employees also contributed over USD 36,000, which TeliaSonera as a company doubled the contribution made from employees and handed over to Red Cross/Crescent to contribute to relief works to quake victims.
Balance of Rs. 20 and 50 free SMS within Ncell network effective from April 25.
Additional Top up balance of Rs. 30 to those customers whose balance is below Rs. 10
Company enabled customers to remain connected to their friends and families in Skype and Viber throughout irrespective of their balance availability
Ncell had provided communications support (balance and SMS) of about Rs 1.60 billion to the customers to enable them to stay connected with their dear ones and rescue and relief efforts over the first 10 days of the earthquake.
Contributed tax on telecom service as increased by the government. There was one percent increment in tax to help in post-earthquake reconstruction
Allowed customers donate money from their balance based on the instruction of the government
Nepal Telecommunications Authority provided additional 2.4MHz frequency in 900MHz band temporarily to improve service
Implemented joint initiative with Flowminder Foundation of Sweden to identify displacement and people’s movement patterns to better target humanitarian supports
When the country was hit badly by the earthquake of 7.9 Magnitude followed by subsequent aftershocks in 2015, TeliaSonera, the former parent company of Ncell contributed USD 1 million to the Prime Minister Disaster Relief Fund for supporting families affected by the devastating earthquake of April 25, 2015. Apart from these, TeliaSonera employees also contributed over USD 36,000, which TeliaSonera as a company doubled the contribution made from employees and handed over to Red Cross/Crescent to contribute to relief works to quake victims. Likewise, Ncell also provided communications support (balance and SMS) of about Rs 1.60 billion to the customers to enable them to stay connected with their dear ones and rescue and relief efforts over the first 10 days of the earthquake.
Support to flood victims
Following the torrential rain triggered landslides and flooding that ravaged scores of villages across the country in 2014; Ncell contributed NPR 201 million to the Disaster Relief Fund to support rescue, relief, and rehabilitation of tens of thousands of victims of those calamities. As a part of its support to ensure continued communication support to people, Ncell also provided free talk time of Rs 100 to relieve the families hit hard by flood and landslide in Sindhupalchowk district. Moreover, Ncell Employee Trade Union (NETU), as well as the individual staff of Ncell, handed over tents, clothing, and food to 200 flood-affected families of Baganaha VDC in Bardiya district through Red Cross Society and Thir Nath Kandel, Secretary of Baganaha VDC.
Ncell Charity
In 2009, Ncell extended financial support to Gauri Shankar Children’s Home. Ncell also supported Kapilbastu and Dhangadi Children's home in 2010. Likewise, Ncell in 2011 supported "AamaGhar" with supplies of various warm clothes, bed, blanket, pillow, and various food items. Ncell also provided clothes, shoes, and mattresses to" Sagarmatha Anathalaya" on the occasion of the opening ceremony of Lahan Ncell Centre. When the fire gutted the whole of the village in Siraha in 2012, Ncell Employee Trade Union took initiative and supported fire victims. Ncell in June 2013 provided immediate relief support of Rs 317,414 to Bal Mandir to enable the orphanage to meet food and other basic requirements of 140 children living there. Ncell in 2013 handed over 20 Motorbikes and safety helmets to Nepal police and Traffic Police in Kathmandu Valley. Likewise, Ncell also provided 11 computer sets to Traffic Police to facilitate it to deal with growing traffic problems and road accidents. Ncell in 2013 handed over 20 Motorbikes and safety helmets to Nepal Police and Traffic Police in Kathmandu Valley. Likewise, Ncell also provided 11 computer sets to Traffic Police to facilitate it to deal with growing traffic problems and road accidents.