Ncell has partnered with Khalti to make eSIM acquisition simpler, faster, and more convenient for customers. Through the Khalti app, customers can purchase an Ncell eSIM digitally, complete the required application process, and receive their eSIM QR code without visiting a physical outlet. This partnership marks another step towards enhancing digital accessibility and delivering a seamless customer experience.

Click here to purchase a new eSIM

FAQs

1. What is Ncell eSIM sales through Khalti?
Khalti users can purchase a new Ncell eSIM directly through their Khalti account without having to visit any Ncell Centre or (POS). It is an end-to-end online process.

2. Who is eligible to purchase an Ncell eSIM through Khalti?
Currently, the eSIM purchase service through Khalti is available for Nepali customers. The service for Indian nationals and foreign tourists/visitors has not yet been launched and will be made available soon.

3. How can I check if my device supports eSIM?
Instructions for checking eSIM compatibility will be provided before the purchase process. Customers are advised to confirm that their device supports eSIM before completing the purchase.

4. Can I convert my existing physical Ncell SIM to an eSIM through Khalti?
No. The eSIM purchase option through Khalti is currently available only for new eSIM connections. Existing physical Ncell SIM cards cannot be converted to an eSIM through this service.

5. How can I purchase an Ncell eSIM through Khalti?
To purchase an Ncell eSIM:

1. 1. Log in to your Khalti Wallet.
2. 2.Go to Featured Services.
3. 3. Select the Ncell eSIM icon.
4. 4. Select your preferred starter plan.
5. 5. Fill in the required details and complete the KYC process.
6. 6. Make the payment through your Khalti Wallet.
7. 7. Once your application has been verified and approved, you will receive your eSIM via email.

6. Is biometric verification or a signature required to purchase an eSIM through Khalti?
No. Biometric verification and a physical signature are not required for purchasing an eSim through Khalti. Customers only need to complete the required KYC process, select a starter pack, and make the payment.

7. What documents are required to purchase an eSIM through Khalti?
For Nepali customers, the document used to open the Khalti Wallet will serve as the primary identification document for issuing the eSIM. For additional security, customers will also be required to upload a supporting government-issued document.

For Indian customers, a valid government-issued ID will be required as per the applicable KYC requirements.

For foreign customers, a valid passport and stamped visa will be required, in line with the standard Ncell KYC process.

Please Note: eSIM sales through Khalti for Indian customers and foreign tourists/visitors have not yet started

8. How do I pay for the eSIM?
The cost of the selected starter plan will be deducted directly from your Khalti Wallet once the transaction is completed.

9. How long will it take to receive my eSIM after submitting the request?
Ideally, the eSIM will be issued on the same day. However, there may be delays in the following situations:

• • The application is submitted after office hours and may therefore be processed the following day.
• • Required documents have not been uploaded correctly or completely.
• • There are errors or discrepancies in the KYC information provided.

In such cases, the Khalti team will contact you for correction or resubmission. The eSIM will be issued once the required information and documents have been successfully verified.

10. How will I receive my eSIM?
Once your application has been approved, you will receive an email from Khalti containing:

• • Your eSIM QR code.
• • Instructions for installing and activating the eSIM.

11. Can I purchase an eSIM for another person through my Khalti account?
No. Individual Khalti users can purchase an eSIM only for themselves through their personal Khalti account.

However, Khalti retailer/POS accounts can purchase an eSIM for other customers through the same platform.

12. Whom should I contact if I have questions or issues regarding my eSIM application?
For queries or complaints related to the eSIM application and purchase process through Khalti, you can contact the Khalti team at esim@khalti.com.
Once the eSIM has been successfully activated, customers can contact the Ncell Contact Center for Ncell-related service or connectivity issues..

13. When can I request a refund?
A refund may be requested if the eSIM application has been rejected due to a document mismatch, incorrect document submission, or another issue that cannot be corrected through resubmission. However, once the eSIM has been successfully activated, the transaction is considered completed and a refund cannot be requested.