Ncell X Samsung Consumer Electronics
FAQs – Ncell X Samsung Consumer Electronics
1. What is the Offer?
Customers who purchase Ncell packs worth Rs. 299 or more (data, voice, combo) or have active postpaid rental plans above Rs. 299 & above are eligible for exclusive offers on Samsung Consumer Electronics (Home Appliances).
Customers who purchase Ncell packs worth Rs. 299 or more (data, voice, combo) or have active postpaid rental plans above Rs. 299 & above are eligible for exclusive offers on Samsung Consumer Electronics (Home Appliances).
These offers include discounts on following Samsung Consumer Electronics services:
- • Refrigerator
- • Washing machine
- • Television
2. Who can get this offer?
- • All Ncell prepaid users with an active pack of NPR. 299 & above
- • All Ncell postpaid users/biz plan users with an active rental plan of Rs.299 & above
3. Samsung already have festival offer are we getting any extra benefit from Ncell?
Yes. Ncell Customers get EXTRA discount upto 12% on top of Samsung’s Festive discounted price during the offer period (Dashain, Tihar and Chhath).
Yes. Ncell Customers get EXTRA discount upto 12% on top of Samsung’s Festive discounted price during the offer period (Dashain, Tihar and Chhath).
4. How do I use the offer?
- 1. Buy an eligible Ncell pack or activate a rental plan of Rs 299 & above.
- 2. Open the Ncell App.
- 3. Go to Partnered Services and select Samsung within Ncell App.
- 4. Click ‘Show my Offer’ in the app and offer eligibility is shown.
- 5. Customers must present their smartphone to the retailer/outlet staff to fill the retailer redemption form in customer Ncell App itself.
- 6. If customer is not eligible, they can still buy an eligible pack to become eligible.And repeat the process.
5. What discount do I get?
The discount offer is “Upto 12% EXTRA Discount” on top of SAMSUNG Festival Discounted Price. The discount depends on customer segment as shown in the Ncell App.
The discount offer is “Upto 12% EXTRA Discount” on top of SAMSUNG Festival Discounted Price. The discount depends on customer segment as shown in the Ncell App.
| SN | Category | Eligibility Criteria | Offer |
|---|---|---|---|
| 1 | Silver | >= 299 | 5% Discount on Samsung Consumer Home Appliances |
| 2 | Gold | >= 499 | 8% Discount on Samsung Consumer Home Appliances |
| 3 | Platinum & above | >=799 | 12% Discount on Samsung Consumer Home Appliances |
6. How long is the discount valid?
As long as your eligible pack or rental plan remains active, you are eligible for discount or rewards. The offer is valid during 08 October till 16 Nov 2026.
As long as your eligible pack or rental plan remains active, you are eligible for discount or rewards. The offer is valid during 08 October till 16 Nov 2026.
7. Can I use the discount more than once?
Yes. The discount can be used multiple times for the eligible Ncell pack or rental tariff during their validity period. However, there are few exclusions :
Please note:
Yes. The discount can be used multiple times for the eligible Ncell pack or rental tariff during their validity period. However, there are few exclusions :
- • Same offer code cannot be used in multiple purchases or redemptions at Samsung Authorized Outlets.
- • Multiple Offer codes from multiple pack or rental purchases/renewal cannot be combined to make a purchase at Samsung Authorized Outlets.
Please note:
- • Samsung retailer will carry out the final verification and validation of eligibility and redemption on customer`s Ncell App.
8. Where can I use the offer?
The offer is valid at Authorized SAMSUNG Outlets - Samsung Plaza and authorized outlets of Him Electronics and Triveni Byapar Company across Nepal. Customer can get this offer at following Samsung Experience Store and other authorized outlets across Nepal.
The offer is valid at Authorized SAMSUNG Outlets - Samsung Plaza and authorized outlets of Him Electronics and Triveni Byapar Company across Nepal. Customer can get this offer at following Samsung Experience Store and other authorized outlets across Nepal.
| Store Name | Contact Number | Address | District |
|---|---|---|---|
| Samsung Experience Store - Birtamode | 023-533301 | Birtamode | Jhapa |
| Samsung Experience Store - Pokhara | 061-582734 | Pokhara | Kaski |
| Samsung Experience Store - Narayangadh | 056-598491 | Narayangadh | Chitwan |
| Samsung Experience Store - Gaighat | 035-422424 | Gaighat | Udayapur |
| Samsung Experience Store - Laxmi Chowk | 9705050501 | Laxmi Chowk | Dharan |
| Samsung Experience Store - Durbar Marg | 01-5330382/01-5330378 | Durbar Marg | Kathmandu |
| Samsung Experience Store - Khusibun | 01-5919855 | Khusibun | Kathmandu |
| Samsung Experience Store - Pulchowk | 01-5455686 | Pulchowk | Lalitpur |
| Samsung Experience Store - Kumaripati | 01-5453742 | Kumaripati | Lalitpur |
| Samsung Experience Store - Baneshwor | 01-5904712 | Baneshwor | Kathmandu |
| Samsung Experience Store - Maharajgunj | 9851270920 | Maharajgunj | Kathmandu |
| Samsung Experience Store - Bouddha | 01-4593388 | Bouddha | Kathmandu |
| Samsung Experience Store - Suryabinayak | 01-6619102 | Suryabinayak | Bhaktapur |
| Samsung Experience Store - Kalimati | 01-5928020 | Kalimati | Kathmandu |
| Samsung Experience Store - Imadole | 01-5253822 | Imadole | Lalitpur |
| Samsung Experience Store - Bhaisepati | 01-5928020 | Bhaisepati | Lalitpur |
| Others: Samsung Authorized Retail Outlets | All over Nepal | ||
9. Do I get multiple discounts if I belong to multiple segments?
No, only one discount applies per customer per segment. If you qualify for multiple segments, the highest priority segment benefit will be applied.
No, only one discount applies per customer per segment. If you qualify for multiple segments, the highest priority segment benefit will be applied.
10. What if I’m not eligible?
On the Ncell Offer Criteria, you have to purchase a Rs. 299 or higher Ncell pack or renew your rental plan to become eligible. You may need to wait for minimum 15 mins to be reflected as eligibility.
On the Ncell Offer Criteria, you have to purchase a Rs. 299 or higher Ncell pack or renew your rental plan to become eligible. You may need to wait for minimum 15 mins to be reflected as eligibility.
11. How long is the campaign available?
This discount is available for festival season from 08 October to 16 November 2026. It can be extended, modified, or discontinued by Ncell or with prior notice.
This discount is available for festival season from 08 October to 16 November 2026. It can be extended, modified, or discontinued by Ncell or with prior notice.
12. Can I claim the offer on behalf of another eligible Ncell customer?
No. The offer is non-transferable and can only be claimed by the eligible Ncell customer whose number is registered in the Ncell App and who has an active eligible pack. You cannot claim an offer displayed in another customer’s Ncell App.
To be eligible, you must purchase the required eligible pack yourself.
No. The offer is non-transferable and can only be claimed by the eligible Ncell customer whose number is registered in the Ncell App and who has an active eligible pack. You cannot claim an offer displayed in another customer’s Ncell App.
To be eligible, you must purchase the required eligible pack yourself.
General Terms and Conditions
- • Ncell Extra Discount is applicable on top of Samsung’s Festive Discounted price during the offer period.
- • Valid on Samsung Television, washing machine and Refrigerator sold at Samsung Nepal authorized outlets nationwide.
- • The discounts offers by pack or rental tariff are 5% (Rs.299 & above), Gold 8% (Rs.499 & above) Platinum 12% (Rs.799 & above).
- • Offer is exclusive to Ncell customers. Customers must show the live offer screen in the Ncell App at the outlet.
- • Purchase under this offer must be processed through the Ncell App as per the applicable redemption process.
- • Both the customers and participating retailers must have an active Ncell number for redemption.
- • One code can be redeemed once per traction.
- • Offer is valid until the stated expiry date.
Customer Support:
- • For any Ncell Pack related issue, call 9005 / 9007 or use the Ncell App/website for complaint registration.
- • For partner related services from Samsung CE, call +977-9801572667 and 1660172667.
