1. What is the Ncell x Tranquility Spa??
Customers who purchase Ncell packs worth Rs. 99 or more (data, voice, combo) or have active postpaid rental plans above Rs 99 & above are eligible for exclusive offers on Tranquility Spa.

These offers include discounts across Tranquility Spa services like:

• • Tranquility Signature Massage  
• • Body Scrub  
• • Shirodhara  
• • Premium Care Facial  
• • Tranquility Spa Services  
• • Tranquility Beauty Services  

2. Who can get this offer?

• • All Ncell prepaid users with an active pack of Rs. 99 & above  
• • All Ncell postpaid users with an active rental plan of Rs 99 & above 

The applicable discount depends on the customer segment as shown in the Ncell App during the time of redemption.
Note: Tourists are eligible for discounts from Tranquility Spa.

3. How do I use the offer?

• 1. Buy an eligible Ncell pack or activate a rental plan of Rs 99 & above  
• 2. Open the Ncell App  
• 3. Go to Partnered Services and select Tranquility Spa within Ncell App. 
• 4. Click ‘Show my Offer’ in the app and offer eligibility is shown.  
• 5. Customers must book their appointment prior to visiting Tranquility Spa Outlet, services are subject to availability.  
• 6. Customer shows the live offer screen and a valid ID if requested by Tranquility Spa staff at the outlets. (Screenshots are NOT allowed. The app screen must be live.)
• 7. If customer is not eligible, they can still buy an eligible pack to become eligible.

4. What discount do I get?
The discount depends on your customer segment as shown in the Ncell App. Please refer to the discount benefit section below.

5. How long is the discount valid?
As long as your eligible pack or rental plan remains active, you are eligible for discount or rewards.

6. Can I use the discount more than once?
No. The discount cannot be used more than once for the same eligible Ncell pack or rental tariff.
Please note:

• • Only one eligible offer benefit can be availed at a time.
• • Tranquility Spa staff will carry out the final verification and validation of eligibility and redemption.  

7. Where can I use the offer?
The offer is valid at all Tranquility Spa outlets across Nepal. Please refer to the Tranquility Spa outlets section below.

8. Do I get multiple discounts if I belong to multiple segments?
No, only one discount applies per customer.
If you qualify for multiple segments, the highest priority segment benefit will be applied.
(Example: Enterprise benefits override Tourist benefits.) 

9. What if I’m not eligible?
On the Ncell Offer Criteria, you may have to purchase a Rs. 99 or higher Ncell pack or renew your rental plan to become eligible. You may need to wait for minimum 15 mins to be reflected as eligibility.

10.How long is the campaign available?
This discount is available for 3 months. It can be extended, modified, or discontinued by Ncell or Tranquility Spa with prior notice.

11. What is the validity period for using the complimentary (free) service under a Buy One Get One Free offer?
For Buy One Get One Free offers, the complimentary (Free) service must be used within 3 months of the initial purchase.

12. Can I claim the complimentary (free) service under a Buy One Get One Free offer at a different outlet?
No, the complimentary BOGO offer must be redeemed at the same outlet where the customer availed the first service.

13. Can I give the complimentary service under Buy One Get One Free offer to a friend or family member?
Yes, you may give the complimentary service to a friend or family member. The complimentary service must be redeemed at the same outlet where the original service was availed. The recipient must present the voucher provided for the complimentary service at the time of redemption.

Terms and Conditions

• • Offer code generated only through the Ncell App .
• • Eligibility requires an active Rs. 99 & above pack or rental plan. 
• • Customers must disclose any medical conditions or allergies before the service.
• • Offers mainly apply to Tranquility Signature Massage, Body Scrub, Shirodhara, Premium Facial Care etc. 
• • The price of the services varies among the different outlets of Tranquility Spa. 
• • Offer is valid for customers aged 18+ only.
• • Advance booking is mandatory; services are subject to availability.  
• • Fraudulent order may result in denial of benefits or offers. 
• • Ncell & Tranquility Spa may change or discontinue the offer anytime with prior notice.
   

Discount Benefits (Based on Customer Category):

1. Premium/Enterprise Customers 

1. • Buy One Get One Free (BOGO) on selected services: Tranquility Signature Massage, Body Scrub, Shirodhara and Premium Care Facial OR 25% discount on Spa Services and 20% discount on Beauty Services  
2. • Applicable for all Ncell Customers with an active eligible pack of Rs. 499 and higher or rental plan. 

2. Tourist Customers: 

1. • 10% discount on Tranquility Spa Services 
2. • Applicable to non-Nepali customers with valid ID and an active eligible pack of Rs. 99 or above or are in an active Tourist Plan. 

3. Youth Customers: 

1. • 20% discount on Tranquility Spa Services 
2. • Applicable for customers aged 25 years or below with an active eligible pack of Rs. 99 or above & below Rs. 499 

4. Other Ncell Customers: 

1. • 20% discount on Tranquility Spa Services 
2. • Applicable to all other prepaid/postpaid customers with an active eligible pack or rental plan of Rs. 99 or above or below Rs. 499. 

Support

• • For any Ncell Pack related issue, call 9005 / 9007 or use the Ncell App/website for complaint registration.
• • For partner related services from Tranquility Spa, email to info@tranquilityspa.com.np or call +977-9802365118.