Sadhain ON - One Time pack is a special pack for customers where you get data, call, and SMS all in the same pack. You don’t need to buy data, voice or SMS packs separately. You can buy these packs through *123# or Ncell App.
What is Sadhain ON pack?
Now, Ncell brings the best pack for you for the first time in Nepal! Sadhain On is a special pack for customers where you get data, call, SMS as well as freebies all in the same pack. You don’t need to buy data, voice or SMS packs separately. You can choose from Rs 98 to Rs 1499 packs depending upon your need. To buy this pack, dial *123# or go to Ncell App.
Why to stay ON with the Sadhain ON pack?
You don’t need to worry about balance deduction for data usage. If your data volume is fully consumed, balance will not be deducted. Rather, data browsing will stop. Now, you can use data freely without fear of balance deduction and always stay ON with Ncell.
Are there any other benefits in Sadhain ON pack? (Or What is the carry forward feature?)
Before your pack validity is over, if you buy Sadhain ON pack again then, your remaining resources will be carried forward and accumulated in your account. (Caveat: The maximum accumulation of the resources is limited to 200GB for Data, 2000 for Call Minutes and 2000 for SMS.)
What is the speed of Sadhain ON Data?
Customers can use Sadhain ON data at best 4G speed like in any other data packs. There isn’t any speed limitation as such for Sadhain ON pack in Ncell network.
What can we surf with social data? Can we do video call?
You can browse Facebook, Instagram, and YouTube by using Social data. To do video call, you can use from Sadhain ON data balance.
What is the validity of packs?
Depending on the Sadhain ON pack you purchase, the validity will be 7 or 28 days.
What will happen when my Sadhain ON pack validity is over?
Your remaining resources (data/call/SMS) if any, will be collapsed. You can buy the pack again to get resources.
If my volume is over, what should I do?
In case your data or call volume is fully consumed, you can purchase Sadhain ON pack again or buy from available data or voice packs via *123# or Ncell App.
My data resource in Sadhain ON pack is fully used. But why can’t I use data from balance?
For benefit & convenience of customers, balance deduction for data usage is blocked. To use data, please buy available data pack from *123# or Ncell App. Now onwards, use data freely without worrying about balance deduction.
How can I activate Sadhain ON pack?
You can activate Sadhain ON pack by dialing *123# or through Ncell App. Choose one of the 7- or 28-days packs as per your suit.
How can I check the balance and remaining resources in the pack?
Please dial *901# or use Ncell App.
Can I buy Sadhain ON packs from Postpaid number?
There will be different Sadhain ON offers for Postpaid users. Stay tuned!
Why is the Sadhain ON pack expensive?
If we calculate the price of Data, voice and SMS provided in the Sadhain ON packs separately, it will be higher price than the actual pack price. Therefore, the pack is in fact available at better rates for our valued customers.
I want to activate old data packs which were cheaper. Can I?
The most popularly used and the best data packs are available for purchase in *123# as well as Ncell App for convenience of customers.
Why did Ncell change the old voice and data pack options?
Taking into consideration our customers’ valued feedback for convenience and simplicity, the best data and voice packs have been made available from May 15, 2024.To know more about the available packs, please click here.
Can I purchase any other packs?
Yes. Apart from Sadhain ON, you can also buy from available best data or voice packs through *123# or Ncell App.
Are there any Sadhain ON packs with only voice calls and no data?
No, the Sadhain ON plans have data as well as voice calls for convenience of customers.
Is there a data pack only option for social media use?
You can buy among the 13 best data packs by dialing *123# or going to Ncell App.
Can I get a 28-day only voice pack (without data)?
Yes, you can choose among the best voice packs available in *123# or Ncell App. For 28 days voice pack, you can buy 550 mins All Nepal call at Rs 265.
What is the difference when I am in Sadhain ON plan and Sadhain ON pack?
If you are in Sadhain ON plan, you don’t have hassle of purchasing packs again and again. In case you’ve enough balance then service fee is deducted, and plan will be reactivated on periodic basis. You will receive plan resources upon reactivation. If you buy Sadhain ON pack, you have specific valid period after which the pack validity will be over. You need to buy pack again to get data/voice/SMS.
What is Hospitalization Insurance included in Prepaid Sadhain ON plan 799 ,999 and 1499?
The customer gets hospitalization insurance of Rs. 1,000 per night up to Rs. 10,000 Valid for 30 Days when a customer buys any of the Prepaid Sadhain ON plan 799 or 999 or 1499 Plan.
What happens to the insurance benefit if I activate the plan multiple times or change my plan?
The insurance benefits will be added if the Plan is activated multiple times or changed. Eg. the customer buy 799 Plan twice , the hospitalization benefits become Rs 2,000/Night up to Rs 20,000
Who is the Insurance partner for Ncell?
Himalayan Everest Insurance is the insurance partner for Ncell and will take care of all the queries and claim settlement related to Insurance.
Are there any Terms & Condition for Insurance?
The terms and condition for insurance are available in www.hei.com.np/tc
How do I enroll for the insurance policy?
After purchasing the any of the 799,999 or 1499 Plans , you will receive SMS from Himalayan Everest Insurance for insurance.
Can I claim for insurance for Doctor’s consultation?
No . The insurance is applicable only in case of Hospitalization for min 1 night and maximum upto 10 nights.
What is covered under the policy?
If an insured person shall require hospitalization, Himalayan Everest Insurance will pay to the insured the amount Rs 1000 per day maximum up to Rs. 10,000 in aggregate for hospitalization as specified in the schedule.
Is the hospitalization due to pregnancy covered?
No, pregnancy is not covered.
How long is the policy waiting period for the same?
No waiting period except in case of hospitalization due to COVID-19 in which 15 days waiting period from the enrollment date.
Does this policy cover hospitalization worldwide?
No, within Nepal only
Which hospitals are eligible for the claim procedure?
Hospital registered under Nepal Government are eligible for the claim.
What to do when I am hospitalized?
Inform to insurance company within 7 days (at the earliest possible) of hospitalization with reason for hospitalization, date of admission and name of hospital in email or phone to call center.
What documents I have to submit for claim process?
Inform and register your claim by calling HGI call center within 7 days @ 9801575858 (Toll Free) or 9801969214/9801969215/9801969216
• Fill-up claim form on phone by calling HGI call center.
• Discharge summary, discharge invoice and personal ID documents.
Where do I have to submit claim documents?
• Call in HGI Call Center and submit your documents digitally, OR
• Submit to the nearest HGI branch.
Is there any time limit to submit the claim documents?
Yes, within 60 days of hospitalization date (occurrence date)
Do I need to submit all the original documents for claim process?
No, you digital submit your hospital discharge summary, discharge invoice and personal ID document.
When will my claim be settled?
Within 15 days after the complete claim documents are received by HGI call center.
How will I get the claim amount?
You can get it through cheque or transfer to your bank account.
My expense is too high but why I get very less reimbursement amount?
This is limited cover policy which is Rs 1000 per day hospitalization maximum up to Rs 10,000 in aggregate.
Can I have the details of reimbursement amount?
Yes, the details of the reimbursement amount will be shared to the claimant.
Why my claim was rejected?
Normally the claim gets rejected when the incident is excluded in policy terms and condition. However, for specific reasons, please call HGI call center and quote the claims reference number you got through the SMS and they will help you.
What is Lionsgate Play?
Lions Gate Play is a video streaming service which provides premium Hollywood movies and award-winning TV shows. The service provides users with access to a variety of entertainment options, including the latest releases, classic films, and popular TV series.
How can I get access to Lionsgate Play?
To get access to Lionsgate Play customer has to purchase the below plan:
• Biz Sadhain ON 799 Bundle
• Biz Sadhain ON 999 Monthly
• Biz Sadhain ON 1499 Bundle
How can I download Lionsgate Play app? To download the Lions Gate Play app for android users, follow these steps:
• Open the Google Play Store on your Android device
• Search for "Lions Gate Play" in the search bar.
• Select the app from the search results and tap on "Install".
To download the Lions Gate Play app for android users, follow these steps:
• Open the Apple App Store on your iPhone or iPad.
• Search for "Lions Gate Play" in the search bar.
• Select the app from the search results and tap on "Get" to download and install the app.
• Or, click on the below link for direct redirection to the app:https://lgp.onelink.me/Ue3x/ncell
I can't find the Lions Gate Play app in my app store. What should I do?
If you are unable to find the Lions Gate Play app in your app store, please make sure that your device's region or country is set to Nepal.
Can I watch Lions Gate Play on multiple devices?
User can screen Two devices at a time.
What will be the validity of Lionsgate Play subscription?
As long as plan is valid, user can access Lionsgate Play.
What happens at the time of rental failure?
User will not be able to access Lionsgate Play incase of rental failure. Upon renewal of the plan, access will be provided instantly.
How do I log in to the Lionsgate Play App?
• User will get SMS from LIONSGATE about the activation of service.
• Users have to Login on the App using Ncell number with country code – 977
• User has to click on generate OTP and verify the same
• After Login User can start streaming the content
The Sadhain ON Renewal Pack is designed to provide customers with seamless continuity and enhanced flexibility by offering 30 days of validity. This pack allows users to save and accumulate unused resources, aligning with the Sadhain ON proposition of preserving expired resources for future use. Customers can enjoy the same benefits as the original Sadhain ON pack, including unlimited YouTube and exclusive DSC services such as Lionsgate Play movie app and up to Rs. 10,000 hospitalization insurance. With easy activation via the Ncell App or through Ncell retailers, customers also have full control to recharge, renew, or deactivate the pack as needed, ensuring a hassle-free and customer-centric experience
This NSL season, we have enhanced our Sadhain On renewal packs to offer even more value to our customers. As part of this exciting upgrade, we are now providing double data on every renewal pack, ensuring you stay connected without any interruptions. The Nepal Super League (NSL), Nepal’s premier football competition, brings thrilling action to fans across the country, and with our upgraded packs, you can enjoy seamless streaming, updates, and conversations throughout the season. Following are the enhanced packs to make you excited—renew your pack today and experience the benefits of double data!
Best Renewal Pack
Pack (Rs.)
Data (GB)
Night Data (11PM - 7AM)
Data (YouTube)
All Nepal Call (Minutes)
All Nepal SMS
Validity (Days)
399
16
Unlimited
Unlimited
399
39
30
499
24
Unlimited
Unlimited
499
49
30
599
40
Unlimited
Unlimited
599
59
30
Unlimited Renewal Pack
Pack (Rs.)
Data (GB)
Night Data (11PM - 7AM)
Data (YouTube)
All Nepal Call (Minutes)
All Nepal SMS
Validity (Days)
799
60
Unlimited
Unlimited
Unlimited
79
30
999
100
Unlimited
Unlimited
Unlimited
99
30
1499
200
Unlimited
Unlimited
Unlimited
149
30
Unlimited Renewal Pack with Roaming
Pack (Rs.)
Data (GB)
Night Data (11PM - 7AM) and Youtube
All Nepal Call (Minutes)
Ncell to Ncell SMS
Roaming Voice
Roaming Data
Validity (Days)
1999
Unlimited (2 Mbps)
Unlimited
Unlimited
99 per day
10 mins incoming & 10 mins outgoing
600 MB
30
Frequently Asked Questions
What is the Renewal Pack?
The Renewal Pack is an extension of the Sadhain ON pack, offering the same product mix (Data,Voice,SMS) with an added 30 days of validity.
How does the Renewal Pack differ from the one-time Sadhain ON plan?
The one-time Sadhain ON plan comes with a fixed validity (e.g., 28 days or 7 days), while Renewal Pack offers 30 Day validity with renewal feature of your Sadhain ON pack, ensuring you keep your excess resources for further duration.
How can I activate the Renewal Pack?
Depending on the Sadhain ON pack you purchase, the validity will be 7 or 28 days.
Can I upgrade or downgrade my Renewal Pack?
Yes. You can upgrade your renewal plan by switching to a higher-priced pack. To downgrade your current renewal pack, you must deactivate your current pack and activate a desired lower-priced pack
What happens if I deactivate my Renewal Pack?
You can deactivate it via USSD (*9005#) or the Ncell App. All unused resources will be available until validity duration.
What happens to my unused resources when I renew my pack?
Any unused resources will carry forward, subject to the accumulation limits (200 GB for data, 2,000 minutes for calls, 2,000 SMS).
What will happen if I fail to renew my pack?
If you fail to renew your pack, your service will enter a suspended state. In this state, you have below options:
• Deactivate: You can choose to deactivate the service.
• Maintain Balance: You can add enough balance later, and your pack will renew automatically once sufficient funds are available.
• Buy One-Time Pack: You can choose to purchase another available one-time pack
What happens if I purchase a one-time Sadhain ON during pack renewal?
If you purchase a one-time Sadhain ON during renewal pack, your resources will be accumulated, and the validity will maintain of higher validity pack depending on the timing of your transaction.
What should I do if my resources run out before the validity ends?
You can either upgrade your renewal packs or buy any other onetime pack via *123# or the Ncell App.
What are the different messages I will receive related to my rental pack activation/renewal?
You will receive the following messages related to your rental pack:
• Pre-Rental Notification (2 Days Prior): You will receive a message 2 days before your pack renewal, reminding you to ensure to maintain sufficient balance for the renewal.
• Activation/Renewal Message: Once your pack is successfully activated or renewed, you will receive a confirmation message indicating that your pack has been renewed successfully.
• Rental Success Message: If your rental is successfully processed, you will receive a message confirming that your pack has been renewed.
• Rental Failure Message: If your rental is failed (e.g., insufficient balance), you will receive a message informing you of the failure and prompting you to take necessary action.
