VoWiFi is a complementary technology to VoLTE. VoWiFi enables to be connected even without a mobile signal. VoWiFi makes it possible for users to reliably make and receive calls, even when mobile network coverage is low.

VoWiFi Service allows you to call over a WiFi internet connection. Smartphone users can use the feature to call or text when there is poor coverage area. It provides seamless coverage between Wi-Fi and cellular networks so that if a user moves out of Wi-Fi coverage, the call transitions smoothly to the mobile network.

Note: You must have VoLTE service activated before using VoWiFi service. It’s easy! Learn how to activate here!

Frequently Asked Questions

Does it work on Hotspot Mode?
Yes, the service works even if your device is connected to the internet via a mobile hotspot. As long as you have a stable Wi-Fi connection, the service will function properly.

Does it work abroad?
No, the service is not available while roaming abroad, as international roaming is currently blocked for this feature. You will need to use alternative services for communication when outside the country.

What if both parties are connected via VoWiFi? Does this work?
Yes, the service will work seamlessly regardless of the location of the users. As long as both parties are connected to VoWiFi, they can make and receive calls without any issues.

How can I enable VoWiFi on my phone?

• iPhone: Go to settings > cellular > SIMs(Ncell) > Wi-Fi calling and enable Wi-Fi Calling on the phone.
• Samsung: Go to setting > connections > Wi-Fi calling and enable Wi-Fi calling on the phone.
• Nothing: Go to setting > network & internet > SIMs(Ncell) > Wi-Fi calling > call over Wi-Fi and enable call over Wi-Fi on the phone.
• Honor: Go to setting > Mobile network > Mobile data > Wi-Fi calling and enable Wi-Fi calling on the phone.

Is the service available for other handsets?
Currently, the service is being optimized for popular smartphone brands such as Xiaomi, Vivo and Oppo. The availability for these devices is still in progress, and updates will be provided once they are supported.

Can I use my available pack resources (minutes/SMS) for VoWiFi?
Yes, the charges for calls and SMS remain the same as per your existing plan. If you have a voice or SMS pack, it will be deducted from your available resources.

What services are offered under Ncell VoWiFi?
Ncell VoWiFi currently supports both voice calls and SMS over Wi-Fi, allowing users to stay connected even in areas with weak cellular coverage.

Will customers in B1W and B2W states be able to send or receive SMS via VoWiFi?
The ability to make calls or send SMS over VoWiFi depends on whether the customer is in the B1W or B2W state. Below is a breakdown of what is allowed and not allowed in each state:

B1W State:

1. Outgoing Call via VoWiFi with Airplane Mode: Outgoing calls cannot be made.
2. Outgoing SMS via VoWiFi with Airplane Mode: Outgoing SMS cannot be sent.
3. Incoming Call via VoWiFi with Airplane Mode: Incoming calls can be received.
4. Incoming SMS via VoWiFi with Airplane Mode: Incoming SMS can be received.

B2W State:

1. Outgoing Call via VoWiFi with Airplane Mode: Outgoing calls are not permitted.
2. Outgoing SMS via VoWiFi with Airplane Mode: Outgoing SMS cannot be sent.
3. Incoming Call via VoWiFi with Airplane Mode: Incoming calls will not be received.
4. Incoming SMS via VoWiFi with Airplane Mode: Incoming SMS will not be received.

Which handset models are currently compatible with VoWiFi service?

Handsets will keep on updating over time.

 

For any feedback & query please email to complaintresolution@ncell.com.np