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Frequently Asked Questions (FAQs)

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From 4th March, Roaming service activation is required only for India. Anyone traveling to India needs prior roaming activation. For other countries, roaming service will be offered by default.
  • • Via Ncell App: Go to Roaming tab and activate.
  • • Via USSD: Dial *123*7*1# and follow instruction.
  • • Via E-sewa: Go to Top UP , Ncell, Roaming and activate.
  • • Via Khalti: Click here to go to Top UP , Ncell, Roaming and activate.
Roaming Activation is free of cost.
Activation of the roaming service is a must to access any PAYG service or roaming packs in India.
The services available in roaming:
  • • Voice and SMS can be used via pay per use and by purchasing packs.
  • • Data can be used upon activation of data packs only.
To activate the roaming pack:
  • • Packs can be activated via Ncell App, website, E-sewa and Khalti.
  • • Dial *123*7# and follow instruction.
Please follow the below steps before travelling abroad:
  • • Activate the roaming service. (If you are travelling to India).
  • • Purchase data packs. Not necessary to buy voice and SMS pack.
  • • Make the data roaming on.
  • • APN: WEB (only for Android).
  • • Have enough balance.
You can make calls in different numbers as mentioned below.
Ncell numbers +977 980/981 XXXXXXX
Other Local Networks +977 98X XXXXXXX
International Number +Country code Mobile network or City code Number
  • • Switch off - on your handset for a while after landing.
  • • If the mobile is not connected automatically to the network, try manually in handset setting.
  • • Purchase data packs
  • • Make the Data roaming On in your handset
  • • Set Access Point (APN) as “web” (only for Android)
  • • Check balance