Wirefree Plus
Unlock Advanced Wireless Connectivity:
Effortless Fixed Service with Instant Activation and Wide Coverage.
A new wireless fixed service that can be used to operate Wi-Fi like a fiber service on the ground. This facility can be easily accessed by placing the SIM card in the Customer Premise Equipment (CPE).
√ Instant Activation
√ Large Coverage Area
√ Dedicated Internet Connection
√ Reliable Service
√ Secure Connection
What are the prices for Wirefree+ Plans?
Following are the Wirefree+ plans and respective prices
| Plan | New Price | Previous Price | Discount | Monthly Price |
|---|---|---|---|---|
| Quarterly | 2,199 | -27% | 733 | |
| Half Yearly | 3,899 | -35% | 649.83 | |
| Yearly | 6,999 | -42% | 583.25 |
Wirefree+ Resources and Billing Details.
Following are the Wirefree+ plans and respective resources.
| Quarterly | Half Yearly | Yearly | |
|---|---|---|---|
| Price (w/ Taxes) | 2,199 | 3,899 | 6,999 |
| Validity Days | 90 Days | 180 Days | 360 Days |
| Total Data (GB) | 250 per month | 250 per month | 250 per month |
| --Data (GB) at Network Speed | 100 | 100 | 100 |
| --Throttled Volume (GB) | 150 | 150 | 150 |
| --Throttled Speed (Mbps) | 2 | 2 | 2 |
| --Throttled Speed @ 512 Kbps | Unlimited | Unlimited | Unlimited |
| Additional Free SIM | 1 | 1 | 1 |
| --Voice minutes | 100 | 100 | 100 |
| --Data (GB) | 5 | 5 | 5 |
Note: In Quarterly, Half Yearly, Yearly plan, 250 GB data will be refreshed in 30 Days.
4G CPE Details.
| Model | ZLT S10 |
|---|---|
| Category | CAT4 |
| Form | LTE 4G |
| Speed(download/upload) | Up to 150/50Mbps IEEE 802.11b/g/n |
| Band | B1/3/8/28/41 |
| Ports | 1x Power Adapter |
| Dimensions (WxHxD) | 120x115x45(mm) |
| Device Cost | FREE |
- How long will it take to set up this service of Ncell?
Ncell's fixed Wirefree+ can be instantly operated after activating the SIM card in the router. - Is the Wirefree+ connection secure?
The technologies, software encryptions are top notch which ensures secure connection. However, we advise you to use antivirus software and follow recommended security settings irrespective of the ISPs. - If my device gets damaged, where can I contact to get it checked? What is the warranty period of your router?
The router has a 1-year warranty. You can replace the device, free of cost if the software is not working under the warranty period. Now, if the device is physically damaged, then it can be replaced at a certain cost from a nearby Ncell Centre.
However, you will required official documents such as: - Warranty Card, the Device, Citizenship, or any valid document of the respective customer. - How to check the remaining Data of my Wirefree+ SIM?
We have USSD & SMS Balance Query for Wirefree + customers:
SMS Text: BQ or Balance or Balance Query or Query (caps or small does not matter) msisdn and send to 9008.
USSD: *9008# Customers can also call the call center number: 9008. - How can I get new plan if I am existing customer?
You can visit nearest Ncell Centre and change plan of Wirefree+ Max Premium. - How does carry forward work?
In case of Half Yearly plan, unused data in throttling speed will be carry over to next month up to next 5 months. The unused throttling speed data will be accumulated in every next rental cycle. - Which data volume will be used at first?
At first, 100GB will be used in full speed. After 100GB is over, throttled volume will run at the speed of 2 Mbps. After 150 GB is over, you will get unlimited data till end of the month at the speed of 512 Kbps. - What are the conditions for Rental Failure for the upcoming cycle?
In case the customer has paid the rental fee, customer receives the above resources. And in case of non-payment of the rental fee, the situation of rental failure is created. - Do I get additional SIM with above SIM?
Yes, you will get one Free SIM with above plans. - What are the resources I get in Free SIM?
You will get 100 minutes all-net voice and 5GB data at the time of activation. In order to get every month, the same resources, parent number should be rental active.
- Why is my internet not working?
1. Check whether the Wi-Fi router is switched on. If you are using a secondary router for Wi-Fi, check to see if it is powered on.
2. Check whether “Signal indicator” on the Fiber Router is glowing red. The RED Signal light indicates some ongoing network problem.
- Try restarting the router.
- Check all the lights in the router Please contact Ncell Support [9008], if the Wi-Fi indicator is still glowing red. - Why is my internet connection so slow?
There are many factors that affect the internet connection speed through Wi-Fi.
- Check whether your computer/smartphone connected to the router through Wi-Fi is not too far and is inside the Wi-Fi coverage with good signal strength.
- Usually, you experience a slow internet connection through Wi-Fi due to high latency and interference in the wireless network. Recommendations adding a secondary router will increase the Wi-Fi coverage/Signal strength inside premises and decrease the latency while connecting the internet through Wi-Fi.
You will experience faster and reliable connection after that. For best internet connection speed, we recommend you use a LAN/Ethernet cable to connect your computer.
Using ethernet cable is best recommended for gaming and live streaming. - What happens if something goes wrong?
After installation, we will not leave you on your own. Even though fixed Wirefree+ internet is relatively low maintenance and upkeep-free, sometimes issues might occur.
Rest assured that you can call us with any of your issues, and we will support you remotely or if required, our Support team will visit in person to provide solutions. - Is there any portal using which I can control my Wi-Fi?
Yes, there is device vendor portal which can be scanned with QR code. - What is the frequency type of the router?
We have router which support 2.4 GHz frequency. - If I am a travelling customer can I use your router in different locations?
No, it is a fixed service. - How can I purchase Ncell WireFree+?
To get to know more about this product and purchase Wirefree+, for Ncell Network users please dial 9008 and for other networks please dial 9809008000 or visit your nearest Ncell Centre.
For other queries - Dial 9008
Corporate Office: Ncell Axiata Limited. Ncell ICON, Ward No. 26, Lainchaur, Kathmandu, Bagmati Pradesh, Nepal
Phone: +977 980 555 4444
Email: emailus@ncell.com.np
