Ncell Consumer Charter

Contact Us

Corporate Office:

Ncell Axiata Limited

Registration Number: 239567/077/078

Registered Address: Ward No. 4, Ekantakuna, Lalitpur Metropolitan City, Lalitpur District, Bagmati Pradesh, Nepal

Tel: +977 980 555 4444

Email: ncellcorporate@ncell.com.np

Web: www.ncell.com.np

Online Support

Chat With Us

Reach us instantly through your preferred app.

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You can send private messages, comment, or post on our social media pages.

Email Us

You can reach us via email as well and our customer service representatives will be there for your support.
emailus@ncell.com.np →

Call Center

Our dedicated team at our Call Center is ready to assist with any of your queries. Assistance is just a call away!

9005From Ncell Prepaid numbers
9007From Ncell Pro & Ncell Biz numbers
9809005000From other numbers

Please note: Calls to IVR (900/9005) are free of charge.Calling from other operators will be charged as per the standard tariff determined by the operator. Our call center operates 24x7.

Ncell Service & Network Coverage

Ncell Centers are available across Nepal, providing customers with convenient access to Ncell’s services and support in different geographical locations. The network is designed to ensure a consistent service experience, with the same core services available across Ncell Centers nationwide.

View All Ncell Centers →

Service Packages & Tariff

For a complete list of our available packs and plans, please refer to this page.

Procedure for Activation & Deactivation of Services

Pack Related

  • • Ncell customers can activate eligible voice, data, SMS, combo, roaming, and DVAS packs through Ncell App, website, USSD, Ncell Pasal App, IVR, and SMS with customer consent and relevant pack details provided before activation. After the pack is successfully activated and SMS/in-app notification is sent to customer.
  • • Eligible services can be deactivated through USSD (*9005#), Ncell App, Customer Care (9005 prepaid/9007 postpaid), or Ncell Pasal App for renewal products, with a deactivation confirmation sent by SMS.
  • • One-time packs will be automatically deactivated once validity expires.

Account Related

  • • For new SIM subscription, 4G SIM conversion, prepaid to postpaid SIM conversion, SIM ownership transfer, and other SIM/Account related activities downloadable forms can be checked here
  • • You can also visit Ncell Center for SIM/Account related activities and also for KYC verification.

Customer Grievance ManagementSearch our FAQs for your queries and issues!

Customer Grievance Management